CV / Resume for BBC TV

The CV / resume on this page was produced by Bradley CVs for a BBC Television programme. The CV was for Paula Lodge and the programme followed her searching for a job using the Internet (as part of the BBC's Webwise Campaign). Paula's address and telephone number below have been changed to protect her privacy. Please note that this example CV / resume layout is not appropriate for everyone - when we produce your CV we will use the most appropriate layout for you. If you want to view/print out this page without the borders at the top/side please click here.

Paula Lodge

24 Mansfield Drive, Chedlee,

Manchester M23 4DJ.

Tel: (07700) 900999

PROFILE:

A creative and enthusiastic person with a diverse range of administrative/ clerical experience. Outgoing with strong and effective organisational and communication skills. Good team player and able to use own initiative to achieve company objectives. Excellent computer skills. Versatile and learns new tasks/skills quickly.

CAREER HISTORY:

HALIFAX PLC, APRIL 2000 - DATE

Product Transfer Clerk

		Worked as part of a close-knit team checking customers' mortgage applications, which were received at Head Office from business centres/branches by post or e-mail.
		Input the mortgage applications into an Excel spreadsheet and produced a written quotation for the customer using Microsoft Word.
		Liaised with business centres/branches over customers' applications, advising them if the form was incorrectly filled in or if the customer was ineligible.
		Answered business centre/branch queries regarding Halifax's products, which often required accessing the Halifax's Worldview product database.
		Dealt with customers' enquiries on the telephone and resolved any complaints quickly and efficiently.
		Developed first-class IT skills, including Microsoft Word and Excel.
		Provided a high level of customer service and satisfaction, ensuring that both internal and external customers received a quick response to their enquiries.

THE BROOKSBANK SCHOOL, DECEMBER 1999 - APRIL 2000

Lunchtime Assistant

Supervised children aged between 11 and 18 during school lunchtimes.

RAVEN MARKETING, JUNE 1999 - JULY 1999

Marketing Assistant

		Updated this marketing company's mailing database (Microsoft Access).
		Telephoned companies to check and verify names and addresses.
		Gained extensive experience and confidence in using the telephone.

PDLOSS CONTROL, MAY 1999 - DECEMBER 1999

Secretary

Handled word-processing and secretarial duties for a Health & Safety Consultant, producing invoices, typing up reports and designing eye-catching business cards.

Page 2 of 2

		Identified potential customers by undertaking research on the Internet.
		Gained experience in using Microsoft Word, Works, Access, the Internet and a variety of graphic design packages.

QUIET MOMENTS, JANUARY 1990 - JUNE 1992

Retail Assistant

		Assisted customers in this embroidery shop choose products that were appropriate for their needs.
		Handled cash, credit cards and cheques (ensuring the till balanced).
		Was frequently left in sole charge of the shop and developed excellent communication and customer service skills.

KWIKSAVE, OCTOBER 1988 - JANUARY 1989

Cashier

Assisted customers and handled cash, credit cards and cheques.

IT SKILLS:

Microsoft Office (Word, Excel, Access), Microsoft Windows 95/98, Microsoft Schedule, Microsoft Exchange (Email), Microsoft Internet Explorer, Microsoft Outlook Express (Email), Print Shop Deluxe / Print Artist (Graphic Design Packages), Intranet, Internet.

OTHER INFORMATION:

		Registration Secretary (September 1998 - September 2000) for the All Saint's Playgroup, registering children, organising playgroup places and collecting money.
		Ran and organised the successful All Saint's Parent & Toddler Group (September 1996 - July 1999) for children aged under 5, organising trips/activities, involving the parents in the group and building up the group from 5 children to over 25 children.

QUALIFICATIONS:

		RSA Word-Processing Stage 1, 2 and 3, Calderdale College, 1996 - 1998.
		Pitmans Book-keeping & Accounting Level 1, Calderdale College, 1997 - 1998.
		CSEs: Childcare, Community, Mathematics, English Literature, English, Biology, Chemistry, Dressmaking; The Brooksbank School, 1981 - 1986.

ADDITIONAL INFORMATION:

Driving Licence: Full, Clean UK Licence.